Online Reputation Management

Keep Track of What Customers are Saying About You

Reviews are an integral part of today's consumer-driven online experience. From reviewing an eCommerce site's shipping policy, to critiquing a local pizza restaurant's crust, everyone is a critic these days. While many, many people go out of their way to leave raving reviews about their good experience, others go out of their way to write bad reviews specifically to try to damage a business's reputation and 'warn' other consumers.

In a perfect world, a business would take the time to monitor and reply to reviews - both good and bad. But this isn't always possible, especially for larger companies with many customers. Revolution Web offers online reputation management services for just this reason. Our service includes:

• Automatically monitoring all major review sites, such as Google, Yelp, Pissed Consumer, and industry-specific sites.
• Monitoring the client's social media sites for reviews.
• Alerting the client to negative reviews.
• Replying to negative reviews with preset replies to encourage the reviewer to contact the client for a resolution.
• Requesting reviewers to modify or remove their review after a resolution.

While the focus of reputation management is to mitigate negative impact, we also make it a point to alert clients to glowing reviews and encourage them to reply to those as well! Even a simple "thank you" goes a long way in making a customer feel appreciated, especially for taking the time to write a review.

Contact Revolution Web to learn more about online reputation management, or to schedule your free consultation.